26 - 27 June, 2018 | Swissotel, Sydney, NSW

Gaetan German


Senior Manager- Service Design
Optus


9:50 AM EMBEDDING DESIGN THINKING: How to Embed Design Thinking in Your Organisation: The Optus Story

In this session, hear about Optus’s design thinking journey and how they are looking at creating room for design-driven projects to deliver innovative and intuitive customer experiences.

In this session;
  • Be strategic in creating momentum and raising the profile of the design team
  • Gain insight into how to adapt design thinking techniques to different challenges
  • Discuss the successes and failures of design thinking at Optus


Check out the incredible speaker line-up to see who will be joining Gaetan.

Download The Latest Agenda