Patrick VisserUX Design Lead
3:00 PM SCALING: Assessing How to Scale Design Thinking Across Large Organisations To Ensure Customer- Centricity
Design Thinking can be difficult to master, especially if it’s not the status quo in project management frameworks. However, when achieved, it can open the doors for innovative solutions that place your customer at the centre. In this session, hear from IAGwho are continuing to grow a human-centred design movement across their organisation.
In this session;
- Identify the skills and capabilities needed for effective design thinkers
- Discuss the importance of creating an environment where creative problem solving is encouraged
- Explore how design thinking can lead to customercentric solutions