26 - 27 June, 2018 | Swissotel, Sydney, NSW

Scott Howard


Customer Experience Design Director
QBE


10:30 AM PANEL DISCUSSION: Can You Apply Design Thinking to Design a Culture?

Design thinking is a methodology commonly applied externally to develop new, delightful customer experiences. It can also be applied internally to drive process change. However, in order to inspire creativity, problem-solving and innovation in you organisation, your workplace culture needs to be considered. Can you use design thinking for this?

In this session, our panellists will discuss;
  • Does culture come from the bottom up or the top down?
  • What potential strategies can you use to design a culture?
  • How does workplace culture lead to creative outcomes?


Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda